The Level 2 Award in Conflict Management (QCF) is a qualification that is intended for people who may come in to contact with conflict situations. It is suitable for all areas: such as with customers, service users and the public. The qualification covers how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, and good practice to follow after conflict situations.
Course Length
1 day
Assessment
Managing conflict in the workplace when dealing with customers, service users or the public This unit is assessed by a combination of an externally set and marker multiple choice question paper which must be held under exam conditions and a portfolio element.
Certification
Successful candidates will receive a Level 2 Award in Conflict Management
Brochures
Level 2 Conflict Management
Course ContentsLearning Outcomes Unit 1
The learner will: Know how communication can be used to solve problems and reduce the likelihood of conflict Know the factors that influence human responses in conflict situations Know how to assess and reduce risks in conflict situations Know how to communicate effectively and de-escalate conflict in emotive situations Know good practice to follow after conflict situations
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