This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Course Length
1 day.
Assessment
1 multiple-choice exam.
Certification
Successful candidates will receive a Level 2 Award in Customer Service
Brochures
Download Level 2 Principles of Customer Service Brouchure
Course ContentsThis is a 1 day course and covers the following modules:
- Unit 1. Manage Personal Development
- Unit 2. Develop working relationships with colleagues
- Unit 3. Communicate information & knowledge
- Unit 4. Equal Opportunity
- Unit 5. Manage conflict in a team
- Unit 6. Manage knowledge in own area of responsibility
- Unit 7. Manage customer service in own area of responsibility
The course is designed around the needs and requirements for your staff, to ensure that they attain the required professional standard thereby projecting a total professional image of themselves the company/organisation.
The course culminates in a 20 question MCQ in which 1 hr is allowed.
Upcoming Courses
Sorry there are no courses available right now, please use the form below if you are interested in a course. |
Got questions about this course? Contact us below.