The Level 3 Award in the Delivery of Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.
The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.
Course Length
2 days.
Assessment
1 Multiple choice exam and a Portfolio of Evidence.
Certification
Successful candidates will receive a Level 3 Award in Delivery of Conflict Management Training
Pricing
Price £250
Sadly our ELCAS Courses can only be booked via phone so please call us on: 0844 330 2479 or use the form below
Course ContentsManaging Conflict in the Workplace when dealing with Customers, Service Users or the Public
- How communication can be used to solve problems and reduce the likelihood of conflict
- Factors that influence human responses in conflict situations
- How to assess and reduce risks in conflict situations
- How to communicate effectively and de-escalate conflict in emotive situations
- Good practice to follow after conflict situations
Delivering scenario-based Conflict Management Training
- The principles of scenario-based conflict management training
- Planning and designing scenario-based conflict management training
- Delivering scenario-based conflict management training
- How to evaluate your own performance
- Evaluating the delivery of inclusive teaching and learning